Payment

Before trying to connect, please ensure that you have paid both:

1. the service provider for your complex, listed here; as well as
2. the university.  Please visit the registration page from a working Internet connection (such as your cellphone, or eduroam or a public lab on campus) to permit the payment.

Registration

You will need to register each of your devices with your service provider before they'll be able to access the Wi-Fi service.  You may have up to three of your own devices registered at a time.  Within that limit, you may register at most one device of each type (laptop PC, smartphone, tablet or desktop PC).

Once you've completed payment and registration, please configure your devices as follows.  Afterwards, your device should automatically connect to Wi-Fi whenever it's in range.

For Android devices (Android 6.0 or newer)

For Windows 10 PCs

• Click the Wi-Fi icon in the lower right of the screen.
• Select the Wi-Fi network starting with RUoffcampus for your complex or service provider from the list of Wi-Fi networks and click Connect.
• Enter your username, g00a1234@wf.ru.ac.za, and password.
• When asked if you want to continue connecting, click Show certificate details.
• Check that the Server thumbprint is one of:
  
  • 5D 70 2C B9 0D 39 B8 E2 2E 30 28 87 6A 1A 6C A8 5E F7 32 FA, or
  • 35 7E 82 20 D6 74 89 C3 81 0A 3E 32 02 0B B5 84 A8 CF DE C9
• If it matches, click Connect.
• If it does not match, do not connect.  Click Cancel and notify the I&TS Division.

For Apple iPhone/iPad devices (iOS/iPadOS 12 or newer)

• Open Settings from the home screen.
• Tap Wi-Fi then select the Wi-Fi network starting with RUoffcampus for your complex or service provider.
• Ensure that Private Address is turned off.
• Enter your username, g00a1234@wf.ru.ac.za, and password, then tap Join.
• When asked to accept the certificate, tap More Details.  Scroll down to the Fingerprint SHA-256 and check that it is one of:
  
  • dd 5c 2c c2 e9 6f 96 a4 bc fd 6d 67 5b 6b 55 0e 51 2b 9c eb fb 4d 12 b0 25 e8 06 b1 89 b8 c3 2a, or
  • 83 d3 fe 06 92 81 ab dc 7e 81 4a fa da ed 7a f0 69 fa 58 7f e6 35 f6 3f 84 bc da 48 7a e9 09 66
• If it matches, tap < Certificate then Trust.
• If it does not match, it is not safe to connect.  Cancel and notify the I&TS Division.

Reporting connection problems

Please report connection problems first to the service provider for your complex (see table).  If they confirm that the service provider network in your complex is working, please contact the student helpdesk in the Library or contact studentsupport@ru.ac.za.

Last Modified: Thu, 08 Aug 2024 11:27:15 SAST